Source note · Troubleshooting Webex Calling call queues
Cisco gives the reason for the automatic Unavailable status after a bounce as preventing the call from being routed to the same agent and reducing caller wait time.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Change agent's status to unavailable for bounced calls
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-bounce-why. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-bounce-why
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-ca-bounce-why,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-bounce-why},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-bounce-why},
note = {Source note webex-calling-call-queue-troubleshooting-ca-bounce-why, checked 2026-09-25}
}