Source note · Troubleshooting Webex Calling call queues
In Webex Calling Customer Assist, if a call routed to an agent bounces and the bounced call policy is enabled, the agent's status changes to Unavailable and the agent must reset it to Available to receive new queue calls.
Checked 2026-09-25
If a call routed to an agent bounces and the bounced call policy is enabled, the agent status changes to Unavailable.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- agent state
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Change agent's status to unavailable for bounced calls
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-bounce-status. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-bounce-status
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-ca-bounce-status,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-bounce-status},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-bounce-status},
note = {Source note webex-calling-call-queue-troubleshooting-ca-bounce-status, checked 2026-09-25}
}