Source note · Troubleshooting Webex Calling call queues
Customer Assist documentation lists no answer within the configured rings, a call directed to the agent's unregistered device, and the agent declining the call as example bounce scenarios.
Checked 2026-09-25
Not reachable—The call is directed to the agent's unregistered device.
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- call queue bounce
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Change agent's status to unavailable for bounced calls (example scenarios list)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-bounce-scen. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-bounce-scen
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-ca-bounce-scen,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-ca-bounce-scen},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-ca-bounce-scen},
note = {Source note webex-calling-call-queue-troubleshooting-ca-bounce-scen, checked 2026-09-25}
}