Source note · Troubleshooting Webex Calling call queues
Bounced-call settings include 'Bounce if agent becomes unavailable', which returns a call to the queue when the agent it was offered to becomes unavailable.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue bounce
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call queue policies > Edit bounced calls settings
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-bounce-unavail. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-bounce-unavail
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-bounce-unavail,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-bounce-unavail},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-bounce-unavail},
note = {Source note webex-calling-call-queue-troubleshooting-bounce-unavail, checked 2026-09-25}
}