Source note · Troubleshooting Webex Calling call queues
Control Hub call queue analytics shows four headline KPIs: total answered calls, total abandoned calls, percentage of abandoned calls and average wait time.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Analytics for Your Cloud Collaboration Portfolio — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Webex Calling analytics > Call Queue, KPIs
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-an-kpis. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-an-kpis
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-an-kpis,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-an-kpis},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-an-kpis},
note = {Source note webex-calling-call-queue-troubleshooting-an-kpis, checked 2026-09-25}
}