Source note · Troubleshooting Webex Calling call queues
In Control Hub call queue analytics, Bounced Calls counts calls presented to an agent but not answered, and calls declined by an agent are not counted as bounced.
Checked 2026-09-25
Calls that were declined by an agent aren't counted as bounced calls.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Analytics for Your Cloud Collaboration Portfolio — Cisco Systems, Inc. (help.webex.com) · tier 2 current vendor documentation · Webex Calling analytics > Call Queue, agent chart definitions (Bounced calls)
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-an-declined. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-an-declined
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-an-declined,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-an-declined},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-an-declined},
note = {Source note webex-calling-call-queue-troubleshooting-an-declined, checked 2026-09-25}
}