Source note · Setting up Webex Calling call queues and hunt groups
By default, a call queue does not route calls to agents who are in the Wrapping Up state.
Checked 2026-09-30
By default, the calls aren't routed to agents when they are in the Wrapping Up state.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · On the Call Routing page, note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-wrapup-no-route. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-wrapup-no-route
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-cq-wrapup-no-route,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-wrapup-no-route},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-wrapup-no-route},
note = {Source note webex-calling-call-queue-setup-cq-wrapup-no-route, checked 2026-09-30}
}