Source note · Setting up Webex Calling call queues and hunt groups
A call whisper message plays only to the agent, just before the queue call connects, so an agent in several queues can tell which queue the call came from.
Checked 2026-09-30
Play a message to the agent immediately before the incoming call is connected.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue announcements
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call queue announcements, Call whisper message
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-whisper. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-whisper
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-cq-whisper,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-whisper},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-whisper},
note = {Source note webex-calling-call-queue-setup-cq-whisper, checked 2026-09-30}
}