Source note · Setting up Webex Calling call queues and hunt groups
Weighted routing on a call queue sends calls to agents according to a percentage (0 to 100) that the administrator assigns to each agent.
Checked 2026-09-30
Sends calls to agents based on the percentages you assign to each agent in the call queue profile (up to 100%).
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · On the Call Routing page, Weighted; Manage call queue agents, weighted percentages
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-weighted-percent. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-weighted-percent
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-cq-weighted-percent,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-weighted-percent},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-weighted-percent},
note = {Source note webex-calling-call-queue-setup-cq-weighted-percent, checked 2026-09-30}
}