Source note · Setting up Webex Calling call queues and hunt groups
Plain call queue supervisors monitor, coach and intervene with feature access codes, whereas Customer Assist supervisors get these functions in the Webex App.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- feature comparison
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Calling Call Queue and Customer Assist feature comparison — Cisco Webex Help Center · tier 2 current vendor documentation · Feature comparison table, supervisor experience rows
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-supervisor-fac-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-supervisor-fac-only
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-cq-supervisor-fac-only,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-supervisor-fac-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-supervisor-fac-only},
note = {Source note webex-calling-call-queue-setup-cq-supervisor-fac-only, checked 2026-09-30}
}