Source note · Setting up Webex Calling call queues and hunt groups
Priority-based routing on a Webex Calling call queue offers five patterns: Circular (continues from the agent after the last one who took a call), Top Down (starts from the top of the agent list each time), Longest Idle, Weighted and Simultaneous (rings all agents at once).
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a call queue, On the Call Routing page, Priority based
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-priority-patterns. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-priority-patterns
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-cq-priority-patterns,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-priority-patterns},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-priority-patterns},
note = {Source note webex-calling-call-queue-setup-cq-priority-patterns, checked 2026-09-30}
}