Source note · Setting up Webex Calling call queues and hunt groups
The 'Allow agents on active calls to take additional calls' check box lets a call queue offer calls to agents who are already on a call.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · On the Select Agents page
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-multiple-calls. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-multiple-calls
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-cq-multiple-calls,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-multiple-calls},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-multiple-calls},
note = {Source note webex-calling-call-queue-setup-cq-multiple-calls, checked 2026-09-30}
}