Source note · Setting up Webex Calling call queues and hunt groups
The estimated wait message tells the caller either their queue position or the estimated wait time, plays after the welcome message and before the comfort message, uses a configurable default handling time of 1 to 100 minutes, and can replay every 10 to 600 seconds.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue announcements
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Manage call queue announcements, Estimated wait message for queued calls
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-estimated-wait. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-estimated-wait
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-cq-estimated-wait,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-estimated-wait},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-estimated-wait},
note = {Source note webex-calling-call-queue-setup-cq-estimated-wait, checked 2026-09-30}
}