Source note · Setting up Webex Calling call queues and hunt groups
When a call queue sends a call to an agent, the agent's own call forwarding does not apply to that call.
Checked 2026-09-30
When a call arrives to a call queue and is sent to an agent, the agent call forwarding feature doesn't work.
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Call Queue — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Create a call queue, restrictions note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-agent-fwd-ignored. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-agent-fwd-ignored
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-cq-agent-fwd-ignored,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-cq-agent-fwd-ignored},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-cq-agent-fwd-ignored},
note = {Source note webex-calling-call-queue-setup-cq-agent-fwd-ignored, checked 2026-09-30}
}