Source note · Setting up Webex Calling call queues and hunt groups
Choose a hunt group when calls only need to ring members in a pattern, a call queue when callers must wait with announcements, overflow and agent join/unjoin, and Customer Assist when you also need screen pop, wrap-up and supervisor dashboards.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- feature selection
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Webex Calling Call Queue and Customer Assist feature comparison — Cisco Webex Help Center · tier 2 current vendor documentation · Comparison table (call queue vs Customer Assist), combined with hunt group and call queue article scope
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-choose-feature. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-choose-feature
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-choose-feature,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-choose-feature},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-choose-feature},
note = {Source note webex-calling-call-queue-setup-choose-feature, checked 2026-09-30}
}