Source note · Setting up Webex Calling call queues and hunt groups
An existing call queue can be upgraded to a Customer Assist queue, keeping its agents and settings; the upgrade removes workspaces and virtual lines, changes a Weighted pattern to Top Down, and cannot be downgraded.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Calling Customer Assist
- Subsystem
- queue upgrade
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Webex Calling Customer Assist — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Upgrade a call queue to a Customer Assist queue; Limitations
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-ca-upgrade-irreversible. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-ca-upgrade-irreversible
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-setup-ca-upgrade-irreversible,
title = {Setting up Webex Calling call queues and hunt groups: source note webex-calling-call-queue-setup-ca-upgrade-irreversible},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-setup-ca-upgrade-irreversible},
note = {Source note webex-calling-call-queue-setup-ca-upgrade-irreversible, checked 2026-09-30}
}