Call Handler Data Dump writes a CSV with a header row and one row per selected call handler. Its After Greeting Action column reports, for each of seven greeting types (standard, busy, off hours, error, internal, alternate, holiday), what happens to the caller after hearing it; its separate Greetings Enabled column reports whether four greetings (closed, alternate, busy, internal) are active, via the GREETING_ALTERANATE_ACTIVE, GREETING_BUSY_ACTIVE, GREETING_INTERNAL_ACTIVE and GREETING_CLOSED_ACTIVE columns. Other columns cover transfer number, type and rings, caller input key actions, schedule name and owners.
Checked 2026-09-24
After Greeting Action. ...hearing any of the 7 greeting types for a call handler (standard, busy, off hours, error, internal , alternate, holiday). ... Greetings Enabled. This value will show you if the closed, alternate, busy or internal greetings are enabled for each handler or not.
- Vendor
- Cisco
- Product
- Call Handler Data Dump
- Subsystem
- export
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Connection 7.0(1) or later per help
- Checked
- 2026-09-24
Sources
- Cisco Call Handler Data Dump (help) — Cisco Unity Tools (ciscounitytools.com) · tier 3 vendor-maintained repositories · After Greeting Action and Greetings Enabled field definitions
Cite this note
APA
WarmTransfer. (2026, September 24). Unity Connection call handler configuration and how to obtain it: source note unity-connection-chdd-greeting-columns-split. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-chdd-greeting-columns-split
BibTeX
@misc{warmtransfer-claim-unity-connection-chdd-greeting-columns-split,
title = {Unity Connection call handler configuration and how to obtain it: source note unity-connection-chdd-greeting-columns-split},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-chdd-greeting-columns-split},
note = {Source note unity-connection-chdd-greeting-columns-split, checked 2026-09-24}
}