CUPI menu entry Action values include 0 ignore, 1 hang up, 2 transfer to a conversation, 4 take message, 5 skip greeting, 6 restart greeting, 7 transfer to alternate contact number and 8 route from next call routing rule.
Checked 2026-09-23
The 0 value denotes that this key should be ignored. / The Action field of 2 denotes that this key should transfer the caller to another conversation. / The Action field of 8 denotes that this key should route the call starting from the next call routing rule.
- Vendor
- Cisco
- Product
- Cisco Unity Connection
- Subsystem
- CUPI REST API
- Deployment
- on-premises
- Region
- not restricted
- Release range
- not version-scoped on page
- Checked
- 2026-09-23
Sources
- Cisco Unity Connection Provisioning Interface (CUPI) API -- Call Handler Settings — Cisco Systems · tier 2 current vendor documentation · Menu Entry configuration > Action
Cite this note
APA
WarmTransfer. (2026, September 23). Unity Connection call handler configuration and how to obtain it: source note unity-connection-call-handler-config-cupi-menu-actions. WarmTransfer. https://warmtransfer.net/knowledge/claims/unity-connection-call-handler-config-cupi-menu-actions
BibTeX
@misc{warmtransfer-claim-unity-connection-call-handler-config-cupi-menu-actions,
title = {Unity Connection call handler configuration and how to obtain it: source note unity-connection-call-handler-config-cupi-menu-actions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/unity-connection-call-handler-config-cupi-menu-actions},
note = {Source note unity-connection-call-handler-config-cupi-menu-actions, checked 2026-09-23}
}