Source note · UCCX to Webex Contact Center migration
The Webex Contact Center Agent Desktop does not support headset control actions for WebRTC-based calls.
Checked 2026-09-22
Agent Desktop currently does not support headset control actions for WebRTC-based calls.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Sign in to the Agent Desktop — Cisco Systems · tier 2 current vendor documentation · Station credentials, Desktop (WebRTC) note
Cite this note
APA
WarmTransfer. (2026, September 22). UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-webrtc-no-headset-control. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-webrtc-no-headset-control
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-contact-center-webrtc-no-headset-control,
title = {UCCX to Webex Contact Center migration: source note uccx-to-webex-contact-center-webrtc-no-headset-control},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-contact-center-webrtc-no-headset-control},
note = {Source note uccx-to-webex-contact-center-webrtc-no-headset-control, checked 2026-09-22}
}