All new Webex Contact Center subscriptions include Webex Calling PSTN services added automatically to the order, and a tenant provisioned before October 2024 may need its partner to add the Webex Calling PSTN service in order to use Common Edge services.
Checked 2026-09-22
If your tenant was provisioned before October 2024, then you may need your partner to add Webex Calling PSTN service to use Common Edge services.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- pstn-connectivity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-22; boundary at October 2024
- Checked
- 2026-09-22
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section "Connect to Webex Contact Center with Webex Cloud Common Edge services"
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-wxc-pstn-oct-2024. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-wxc-pstn-oct-2024
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-wxc-pstn-oct-2024,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-wxc-pstn-oct-2024},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-wxc-pstn-oct-2024},
note = {Source note uccx-to-webex-cc-telephony-coexistence-wxc-pstn-oct-2024, checked 2026-09-22}
}