In the first hybrid call-distribution model, the decision whether and when to send a given call to cloud Webex Contact Center is made inside the UCCX system.
Checked 2026-09-22
In this call flow, the if-and-when decision to distribute certain calls to the cloud Webex Contact Center is made within the UCCX system.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- call-distribution
- Deployment
- hybrid
- Region
- not restricted
- Release range
- guide dated 2021-09
- Checked
- 2026-09-22
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · section "UCCX performing call distribution"
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-uccx-distributes. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-uccx-distributes
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-uccx-distributes,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-uccx-distributes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-uccx-distributes},
note = {Source note uccx-to-webex-cc-telephony-coexistence-uccx-distributes, checked 2026-09-22}
}