Where UCCX stays on customer premises and its Unified CM moves to Webex Dedicated Instance, the round-trip time between UCCX and the Dedicated Instance Unified CM must be less than 60 ms because JTAPI is latency sensitive.
Checked 2026-09-22
RTT between UCCX and Webex DI UCM must be less than 60 msec
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Express
- Subsystem
- cti
- Deployment
- dedicated-instance, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section "Integrating UCCX and Webex DI", on-premises UCCX with Webex DI Unified CM
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-uccx-di-rtt-60ms. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-uccx-di-rtt-60ms
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-uccx-di-rtt-60ms,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-uccx-di-rtt-60ms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-uccx-di-rtt-60ms},
note = {Source note uccx-to-webex-cc-telephony-coexistence-uccx-di-rtt-60ms, checked 2026-09-22}
}