The Cisco transition deployment guide structures a UCCX to Webex Contact Center move as two phases: a phase 1 hybrid deployment in which some queues and agents run on Webex Contact Center while the rest remain on UCCX, and a phase 2 purely cloud-hosted contact centre.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- migration-architecture
- Deployment
- hybrid, multi-tenant
- Region
- not restricted
- Release range
- guide dated 2021-09
- Checked
- 2026-09-22
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · section "Overview of this Transition Deployment Guide"
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-two-phase-model. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-two-phase-model
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-two-phase-model,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-two-phase-model},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-two-phase-model},
note = {Source note uccx-to-webex-cc-telephony-coexistence-two-phase-model, checked 2026-09-22}
}