When Webex Contact Center reserves an agent in the hybrid phase it forwards the call to the on-premises CUBE, which extends it to Unified CM and in turn to the agent phone.
Checked 2026-09-22
When an agent becomes available, Webex Contact Center reserves the agent and forwards the call to on-premises CUBE.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-distribution
- Deployment
- hybrid
- Region
- not restricted
- Release range
- guide dated 2021-09
- Checked
- 2026-09-22
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · section "UCCX performing call distribution", agent reservation call flow
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-return-via-cube. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-return-via-cube
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-return-via-cube,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-return-via-cube},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-return-via-cube},
note = {Source note uccx-to-webex-cc-telephony-coexistence-return-via-cube, checked 2026-09-22}
}