Cisco documentation is inconsistent on whether Opus may appear anywhere on the path to Webex Contact Center: the voice-channel article requires every non-G.711 codec to be transcoded before reaching Webex Contact Center, while the Dedicated Instance integration article places Opus third on the codec preference list used for Webex Contact Center integration.
disputed · Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- media
- Deployment
- dedicated-instance, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Status
- disputed
- Checked
- 2026-09-22
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section "Create audio codec preference list" read against cisco-help-nhy3codb-wxcc-voice-channel section "PSTN Media and Signaling Requirements for Webex Contact Center"
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-opus-tension. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-opus-tension
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-opus-tension,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-opus-tension},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-opus-tension},
note = {Source note uccx-to-webex-cc-telephony-coexistence-opus-tension, checked 2026-09-22}
}