The transition guide does not document a path for transferring a call from Webex Contact Center back to UCCX during the hybrid phase; the hand-off it describes is one-directional.
inferred · Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-distribution
- Deployment
- hybrid
- Region
- not restricted
- Release range
- guide dated 2021-09
- Status
- inferred
- Checked
- 2026-09-22
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · absence across sections "UCCX performing call distribution" and "CUBE performing call distribution"
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-no-return-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-no-return-transfer
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-no-return-transfer,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-no-return-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-no-return-transfer},
note = {Source note uccx-to-webex-cc-telephony-coexistence-no-return-transfer, checked 2026-09-22}
}