In the UCCX-performing-call-distribution model the call is redirected to Webex Contact Center using an internal E.164 extension rather than a newly purchased service provider DID, which the guide presents as a cost saving.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-distribution
- Deployment
- hybrid
- Region
- not restricted
- Release range
- guide dated 2021-09
- Checked
- 2026-09-22
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · section "UCCX performing call distribution", call flow description
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-internal-e164-hop. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-internal-e164-hop
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-internal-e164-hop,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-internal-e164-hop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-internal-e164-hop},
note = {Source note uccx-to-webex-cc-telephony-coexistence-internal-e164-hop, checked 2026-09-22}
}