For Webex Contact Center with Dedicated Instance, Cisco documents two placements for agent phones: on Webex Calling multi-tenant with back-office users left on Dedicated Instance, or on Dedicated Instance with PSTN reached by Local Gateway or Cloud Connected PSTN.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Dedicated Instance
- Subsystem
- agent-connectivity
- Deployment
- dedicated-instance, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section "Integrating Webex Contact Center (WxCC) and Webex Dedicated Instance", deployment options
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-di-two-agent-models. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-di-two-agent-models
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-di-two-agent-models,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-di-two-agent-models},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-di-two-agent-models},
note = {Source note uccx-to-webex-cc-telephony-coexistence-di-two-agent-models, checked 2026-09-22}
}