Dedicated Instance to Webex Contact Center support requires certificate-based mTLS trunks; registration-based trunks are no longer supported for that integration.
Checked 2026-09-22
For Dedicated Instance to Webex Calling Contact Center support, you must use certificate based trunks (mTLS) as registration based trunks are no longer supported.
- Vendor
- Cisco
- Product
- Webex Dedicated Instance
- Subsystem
- sip-signalling
- Deployment
- dedicated-instance
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section "Integrating Webex Contact Center (WxCC) and Webex Dedicated Instance"
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-di-mtls-trunks. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-di-mtls-trunks
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-di-mtls-trunks,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-di-mtls-trunks},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-di-mtls-trunks},
note = {Source note uccx-to-webex-cc-telephony-coexistence-di-mtls-trunks, checked 2026-09-22}
}