For Webex Contact Center integration with agents on Webex Dedicated Instance, Cisco directs administrators to build an audio codec preference list with G.711 uLaw first, then G.711 aLaw, then Opus.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Dedicated Instance
- Subsystem
- media
- Deployment
- dedicated-instance, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section "Create audio codec preference list"
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-di-codec-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-di-codec-order
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-di-codec-order,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-di-codec-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-di-codec-order},
note = {Source note uccx-to-webex-cc-telephony-coexistence-di-codec-order, checked 2026-09-22}
}