To avoid making callers repeat information across the hand-off, the guide has the UCCX script write call variables to an external SQL database before the redirect, and has the Webex Contact Center flow retrieve them with an HTTP Request node against an on-premises database connector.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- call-context
- Deployment
- hybrid
- Region
- not restricted
- Release range
- guide dated 2021-09
- Checked
- 2026-09-22
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · section "UCCX performing call distribution", configurations needed on your on-premises servers and on Webex Contact Center
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-db-write-context. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-db-write-context
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-db-write-context,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-db-write-context},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-db-write-context},
note = {Source note uccx-to-webex-cc-telephony-coexistence-db-write-context, checked 2026-09-22}
}