The UCCX-performing-call-distribution model requires an outgoing CUBE dial-peer matching the pilot extension and forwarding to the Webex Contact Center vPOP, an incoming dial-peer for agent extension routing, and a Unified CM route pattern with an E.164 dialled number whose partition is reachable from the UCCX CTI route point calling search space.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Cisco Unified Border Element
- Subsystem
- call-distribution
- Deployment
- hybrid
- Region
- not restricted
- Release range
- guide dated 2021-09; vPOP era
- Checked
- 2026-09-22
Sources
- Contact Center: Transitioning from Unified Contact Center Express to Webex Contact Center Deployment Guide — Cisco Systems, Inc. · tier 2 current vendor documentation · section "UCCX performing call distribution", configurations needed on your on-premises servers
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-cube-dialpeers. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-cube-dialpeers
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-cube-dialpeers,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-cube-dialpeers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-cube-dialpeers},
note = {Source note uccx-to-webex-cc-telephony-coexistence-cube-dialpeers, checked 2026-09-22}
}