Webex Contact Center documents five ways to deliver a call to an agent: PSTN interconnectivity with a DID or mobile number, Webex Calling registered endpoints such as MPP devices and the Webex App, WebRTC in the agent desktop, premises PBX or premises PSTN connectivity, and Microsoft Teams agents reached over Local Gateway direct SIP routing.
Checked 2026-09-22
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-connectivity
- Deployment
- multi-tenant, hybrid
- Region
- not restricted
- Release range
- current as of 2026-09-22
- Checked
- 2026-09-22
Sources
- Set up voice channels for Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section "Agents Connection"
Cite this note
APA
WarmTransfer. (2026, September 22). Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-agent-connect-opts. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-agent-connect-opts
BibTeX
@misc{warmtransfer-claim-uccx-to-webex-cc-telephony-coexistence-agent-connect-opts,
title = {Telephony during a UCCX to Webex Contact Center migration: source note uccx-to-webex-cc-telephony-coexistence-agent-connect-opts},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-to-webex-cc-telephony-coexistence-agent-connect-opts},
note = {Source note uccx-to-webex-cc-telephony-coexistence-agent-connect-opts, checked 2026-09-22}
}