In Unified CCX 15.0, after a script is changed it must be refreshed so that all applications and subsystems that use it reload the new version.

Checked 2026-10-02

When you make changes to a script, you must refresh the script to direct all the applications and subsystems that use this script to reload the new version.
Vendor
Cisco
Product
Unified Contact Center Express
Subsystem
Script Management
Deployment
on-premises
Region
not restricted
Release range
15.0
Checked
2026-10-02

Sources

Cite this note

APA

WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-script-refresh-required. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-script-refresh-required

BibTeX

@misc{warmtransfer-claim-uccx-script-troubleshooting-script-refresh-required,
  title  = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-script-refresh-required},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-script-refresh-required},
  note   = {Source note uccx-script-troubleshooting-script-refresh-required, checked 2026-10-02}
}

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