Source note · Troubleshooting Unified CCX scripts and call flows
When both a parent and a child exception are handled in On Exception Goto steps of a Unified CCX script, the latest handler takes preference, unlike standard Java ordering.
Checked 2026-10-02
the latest handler takes preference in the hierarchy to prevent the exception from being missed
- Vendor
- Cisco
- Product
- Unified Contact Center Express
- Subsystem
- Script exceptions
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Parent Exceptions and corresponding Child Exceptions - Contact Center Express - Cisco DevNet — Cisco Systems (DevNet) · tier 2 current vendor documentation · Parent Exceptions and corresponding Child Exceptions > introductory note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-exception-precedence. WarmTransfer. https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-exception-precedence
BibTeX
@misc{warmtransfer-claim-uccx-script-troubleshooting-exception-precedence,
title = {Troubleshooting Unified CCX scripts and call flows: source note uccx-script-troubleshooting-exception-precedence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/uccx-script-troubleshooting-exception-precedence},
note = {Source note uccx-script-troubleshooting-exception-precedence, checked 2026-10-02}
}