Source note · UCCE to Webex Contact Center
Skill-based Webex Contact Center queues select agents by Longest Available Agent or Best Available Agent, the latter using proficiency-based skill scores.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · queue routing types; skills-based routing and best available agent
Cite this note
APA
WarmTransfer. (2026, September 30). UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-wxcc-skill-routing-modes. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-wxcc-skill-routing-modes
BibTeX
@misc{warmtransfer-claim-ucce-to-webex-contact-center-wxcc-skill-routing-modes,
title = {UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-wxcc-skill-routing-modes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-wxcc-skill-routing-modes},
note = {Source note ucce-to-webex-contact-center-wxcc-skill-routing-modes, checked 2026-09-30}
}