Source note · UCCE to Webex Contact Center
Webex Contact Center supports skill relaxation, in which modified skill requirements replace the original criteria at configured intervals while a contact waits in queue.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · skill relaxation section
Cite this note
APA
WarmTransfer. (2026, September 30). UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-wxcc-skill-relaxation. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-wxcc-skill-relaxation
BibTeX
@misc{warmtransfer-claim-ucce-to-webex-contact-center-wxcc-skill-relaxation,
title = {UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-wxcc-skill-relaxation},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-wxcc-skill-relaxation},
note = {Source note ucce-to-webex-contact-center-wxcc-skill-relaxation, checked 2026-09-30}
}