Source note · UCCE to Webex Contact Center
A workable mapping is: UCCE precision queues to skill-based queues with skill relaxation standing in for precision queue steps, UCCE skill groups to team-based queues or to boolean skills, and UCCE attributes to skill definitions of matching type.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- object mapping
- Deployment
- on-premises, multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · skills-based routing and skill relaxation sections, read against the UCCE precision queue chapter
Cite this note
APA
WarmTransfer. (2026, September 30). UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-object-mapping. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-object-mapping
BibTeX
@misc{warmtransfer-claim-ucce-to-webex-contact-center-object-mapping,
title = {UCCE to Webex Contact Center: source note ucce-to-webex-contact-center-object-mapping},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-to-webex-contact-center-object-mapping},
note = {Source note ucce-to-webex-contact-center-object-mapping, checked 2026-09-30}
}