In a split public-network failure where an agent's phone is registered on the far side of the Unified CM cluster, Unified CCE can no longer direct calls to the phone and automatically signs the agent out.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- router-pg-connection
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(1)
- Checked
- 2026-10-02
Sources
- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1) - High Availability and Network Design — Cisco Systems · tier 2 current vendor documentation · Response to Public Network Failures
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-public-fail-signout. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-public-fail-signout
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-public-fail-signout,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-public-fail-signout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-public-fail-signout},
note = {Source note ucce-peripheral-gateway-troubleshooting-public-fail-signout, checked 2026-10-02}
}