If either side misses heartbeats for five times the heartbeat period, it assumes the private link or peer has failed.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- private-network
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(1)
- Checked
- 2026-10-02
Sources
- Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.6(1) - High Availability and Network Design — Cisco Systems · tier 2 current vendor documentation · Network Design for Reference Design Compliant Solutions
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-private-hb-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-private-hb-timeout
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-private-hb-timeout,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-private-hb-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-private-hb-timeout},
note = {Source note ucce-peripheral-gateway-troubleshooting-private-hb-timeout, checked 2026-10-02}
}