With Finesse 12.6(1) and Unified CCE 12.6(1), Agent PG maintenance mode lets Finesse reconnect to the alternate PG without interrupting sign-in, state changes or calls.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- cti-failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Finesse 12.6(1) and later with Unified CCE 12.6(1) and later
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · Maintenance Mode; Agent PG Maintenance Mode
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pg-maint-mode. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pg-maint-mode
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-pg-maint-mode,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-pg-maint-mode},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-pg-maint-mode},
note = {Source note ucce-peripheral-gateway-troubleshooting-pg-maint-mode, checked 2026-10-02}
}