For CVP comprehensive call flows, the network VRU must be Type 10 with a label for each routing client, and the label length must match CVP's Maximum Length of DNIS setting.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- network-vru
- Deployment
- on-premises
- Region
- not restricted
- Release range
- CVP 9.0(1)-era technote dated 2013-09-23
- Checked
- 2026-10-02
Sources
- CVP "Send to VRU" and "Run Ext Script" Failures — Cisco Systems · tier 2 current vendor documentation · Network VRU configuration checklist
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-nvru-type10. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-nvru-type10
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-nvru-type10,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-nvru-type10},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-nvru-type10},
note = {Source note ucce-peripheral-gateway-troubleshooting-nvru-type10, checked 2026-10-02}
}