The router resolves the network VRU through the dialed number's customer; the related router messages are 'Customer not found for dialed number', 'No network VRU is configured' and 'No label configured on network VRU'.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- router
- Deployment
- on-premises
- Region
- not restricted
- Release range
- CVP 9.0(1)-era technote dated 2013-09-23
- Checked
- 2026-10-02
Sources
- CVP "Send to VRU" and "Run Ext Script" Failures — Cisco Systems · tier 2 current vendor documentation · Router log checks
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-nvru-customer-chain. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-nvru-customer-chain
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-nvru-customer-chain,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-nvru-customer-chain},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-nvru-customer-chain},
note = {Source note ucce-peripheral-gateway-troubleshooting-nvru-customer-chain, checked 2026-10-02}
}