On CTI disconnection, Finesse moves agents to WORK on non-voice media routing domains to stop task routing, and Unified CCE 12.5(1) or later can keep them in WORK after reconnect; the enableAutoWorkModeStateChange property defaults to true.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- cti-failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Finesse 15.0(1) guide; Unified CCE 12.5(1) and later
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · Prevent Non-Voice Task RONAs during CTI Reconnect
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-nonvoice-work-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-nonvoice-work-state
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-nonvoice-work-state,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-nonvoice-work-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-nonvoice-work-state},
note = {Source note ucce-peripheral-gateway-troubleshooting-nonvoice-work-state, checked 2026-10-02}
}