After reconnecting and returning to IN_SERVICE, Finesse publishes the last call-control, call-data and agent states to all clients, but events for a call that started and ended entirely during failover are not published.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- cti-failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · CTI Failover
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-finesse-replay-state. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-finesse-replay-state
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-finesse-replay-state,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-finesse-replay-state},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-finesse-replay-state},
note = {Source note ucce-peripheral-gateway-troubleshooting-finesse-replay-state, checked 2026-10-02}
}