With Agent PG 12.0(1) or 11.6(1), Cisco puts CTI failover at roughly 75 to 120 seconds, and Finesse takes up to 40 seconds longer to detect CTI failover than with Agent PG 12.5(1) or later.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- cti-failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- Finesse 15.0(1) guide; Agent PG 11.6(x) and 12.0(x)
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · Failover Planning; CTI Failover and Guidelines for Optimal Desktop Failover; Agent PG Configuration
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-finesse-old-pg-time. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-finesse-old-pg-time
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-finesse-old-pg-time,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-finesse-old-pg-time},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-finesse-old-pg-time},
note = {Source note ucce-peripheral-gateway-troubleshooting-finesse-old-pg-time, checked 2026-10-02}
}