Finesse treats the CTI connection as lost when it misses three consecutive CTI Server heartbeats (5-second interval) or when its socket to the CTI Server fails.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- cti-failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · CTI Failover
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-finesse-cti-hb. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-finesse-cti-hb
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-finesse-cti-hb,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-finesse-cti-hb},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-finesse-cti-hb},
note = {Source note ucce-peripheral-gateway-troubleshooting-finesse-cti-hb, checked 2026-10-02}
}