Finesse CTI failover requires Unified CCE in duplex mode and the side B CTI host and port set in the Finesse administration console.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Finesse
- Subsystem
- cti-failover
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Cisco Finesse Administration Guide, Release 15.0(1) - Cisco Finesse Failover Mechanisms — Cisco Systems · tier 2 current vendor documentation · CTI Failover; prerequisites
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-finesse-bside-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-finesse-bside-prereq
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-finesse-bside-prereq,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-finesse-bside-prereq},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-finesse-bside-prereq},
note = {Source note ucce-peripheral-gateway-troubleshooting-finesse-bside-prereq, checked 2026-10-02}
}