Source note · Troubleshooting UCCE calls that do not route to agents
For calls transferred within Unified CM that use CVP, the CVP 12.6(1) guide says to include a SendToVRU node in the ICM script before any RunScript or skill group node.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- Script nodes
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(1)
- Checked
- 2026-10-02
Sources
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) - Transfer and Queue Calls with Unified CVP — Cisco Systems · tier 2 current vendor documentation · Transfer and Queue Calls with Unified CVP - Unified CM transfers / SendToVRU
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-cvp-sendtovru-first. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-cvp-sendtovru-first
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-cvp-sendtovru-first,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-cvp-sendtovru-first},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-cvp-sendtovru-first},
note = {Source note ucce-calls-not-routing-troubleshooting-cvp-sendtovru-first, checked 2026-10-02}
}