Source note · Troubleshooting UCCE calls that do not route to agents
Dialed numbers used for CVP routing clients are associated with the External Voice routing type and a call type in Unified CCE Administration under Manage > Dialed Numbers.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Customer Voice Portal
- Subsystem
- Dialed number configuration
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 12.6(1)
- Checked
- 2026-10-02
Sources
- Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.6(1) - Transfer and Queue Calls with Unified CVP — Cisco Systems · tier 2 current vendor documentation · Transfer and Queue Calls with Unified CVP - dialed number configuration
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-cvp-dn-external-voice. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-cvp-dn-external-voice
BibTeX
@misc{warmtransfer-claim-ucce-calls-not-routing-troubleshooting-cvp-dn-external-voice,
title = {Troubleshooting UCCE calls that do not route to agents: source note ucce-calls-not-routing-troubleshooting-cvp-dn-external-voice},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-calls-not-routing-troubleshooting-cvp-dn-external-voice},
note = {Source note ucce-calls-not-routing-troubleshooting-cvp-dn-external-voice, checked 2026-10-02}
}